1. Refund & Withdrawal Policy
Last updated: September 20, 2026
This Refund & Withdrawal Policy applies to purchases made from ASND ("we", "us", "our") at asnd.me by consumers in Sweden, the European Union/EEA, and other jurisdictions where a statutory right of withdrawal or equivalent consumer protection applies. It explains your statutory right of withdrawal, our own commercial return guarantee, and how refunds are handled.
Your statutory right of withdrawal (14 days)
If you are a consumer and purchased as a distance sale, you generally have the right to withdraw from your purchase within 14 days, without giving any reason, under the EU Consumer Rights Directive and the corresponding Swedish distance-selling rules (distansavtalslagen).
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. If your order contains multiple items delivered separately, the period runs from the day you receive the last item.
How to exercise your right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision by an unambiguous statement before the withdrawal period expires. You can do this by:
- Using the contact form on our Contact page (asnd.me/pages/contact), selecting "Return my order / exercise my right of withdrawal" and including your order number; or
- Emailing us at asnd.me.support@gmail.com with your order number and a clear statement that you wish to withdraw from your purchase.
Where technically possible, we will confirm receipt of your withdrawal notice by email without undue delay. This confirmation is separate from the processing of your refund described below.
As required by Swedish distance-contract rules in force from 19 June 2026, this online withdrawal function is available directly on our website via the contact form above, and does not require you to call us or use post.
Returning the goods
If you have withdrawn from the purchase, please send the goods back to us without undue delay and in any event no later than 14 days after the day on which you communicated your withdrawal to us, to the address we provide when we confirm your request. You will have to bear the direct cost of returning the goods, unless we have agreed otherwise or the goods are faulty or not as described.
Exception for opened/unsealed cosmetic products
Under EU and Swedish consumer law, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery.
This means: if the seal on your GHK-Cu Serum bottle is intact and unbroken, your full statutory right of withdrawal applies as described above. If the seal has been broken, this exception may apply and we may not be able to offer a withdrawal-based refund for that item — though our own 60-day satisfaction guarantee (described below) may still apply, and your statutory rights for faulty or misdescribed goods are never affected by this exception.
Refunds
If you withdraw from your purchase, we will reimburse all payments received from you, including standard delivery costs (excluding any supplement for a non-standard, e.g. express, delivery option you may have chosen), without undue delay and in any event no later than 14 days from the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earlier. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise, and you will not incur any fees for such reimbursement.
You may be liable for any diminished value of the goods resulting from handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.
Faulty or misdescribed products
Separately from your right of withdrawal, if a product is faulty, damaged in transit, or not as described, you have statutory rights under the Swedish Consumer Sales Act (konsumentköplagen) and applicable EU consumer law. Please contact us at asnd.me.support@gmail.com or via the contact form, describing the fault and including photos where possible, and we will arrange a repair, replacement, price reduction, or refund as appropriate and required by law.
Our 60-day satisfaction guarantee
In addition to your statutory rights above, we offer an optional 60-day satisfaction guarantee as a commercial goodwill gesture. This guarantee does not replace, limit, or reduce your statutory right of withdrawal or your statutory rights for faulty goods — it exists alongside them. Contact us via the methods above to make use of this guarantee.
International customers
If you are ordering from outside Sweden and the EU/EEA, mandatory consumer protection rights in your own country of residence, where applicable, are not affected by this policy.
Contact us
ASND
Bielkenstiernas väg 15, 176 76 Järfälla, Sweden
Email: asnd.me.support@gmail.com
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